Technical Support

Below are some items you may want to share with students in order to address technical and support issues.

Computer Requirements

In order for Canvas to work most effectively, your computer or device should meet certain requirements. This guide Links to an external site. talks about those requirements.

Internet Browser Requirements

The internet browser you use is an important factor in making sure everything works during the semester. See this guide Links to an external site. for information about browsers that are compatible with Canvas. This course will function best when used in a browser on your computer or device and not from the Canvas App.

Software Requirements

Microsoft Word

You might want to use Microsoft Word to complete assignments in this class. The good news is that you can download it for free. Please visit this knowledge article Links to an external site. to learn more and download the software. Microsoft has created guides for help on how to use Word Links to an external site..

If you would like to use another Word Processing Programs (such as Pages or Open Office), you may. You will, however, need to make sure to that the final files are in .doc, .docx, or .pdf format.

Canvas Support

If you are having an issue with Canvas, use the "Help" (question mark) icon found in the left-hand global navigation menu to

  • Call the Canvas Support Hotline
  • Chat with Canvas Support
  • Search the Canvas Guides (they have both video and document tutorials)
  • Search the SLCC Canvas Help Docs

Technical Service Desk

If you are having issues with logging into MySLCC, webex, Teams, or any other technical issues: